Thanks for reading! If there's any ideas please let me know! I think I need to get the number ported to one of the PRI's and request that the carrier only let me pass that specific Caller ID, if I send it, using a BCA, but that may be a battle I cannot win. Keep in mind their default outbound needs to route out the PRI's which will not pass Caller ID, This needs to be a triggered event for the phone to dial out a specific analog line, so a custom dial plan will not work to weight the analog line heavier than the digital for these several phones as they only need to occasionally pass Caller ID to local, long distance, mobile, etc. Also there seems to be no setting to allow me to program an IP Phone button designed to go off hook using a different access code, or trunk group either.Īny Ideas would be appreciated. I first thought to put that analog line in its own trunk group, with its own access code, but they are using 1-8 for user/system extensions and that cannot change, so telling them to dial "8" before the number will not work.
#Shoretel blocking incoming number code
They are using 9 for their trunk group access code across the board. They want this to be an action triggered by a User/an IP Phone button much like a BCA to change their Caller ID for outbound calls. Occasionally, they need to send an actual Caller ID, specifically, utilizing one of their analog lines. They also have several analog lines provided by a different carrier. This is what my client wants and their setup:Īll outbound calls over their four PRI's Caller ID is blocked by the carrier (this is wanted). I've been tinkering with a new setup for about an hour and so far have not found a way to make what I want to happen. Thank you so much in advance for taking the time to read this post. Has anyone experienced this between locations? Main Branch has 60mbps Fiber and is where the servers live.īranch two (the only other branch the can call and receive calls from currently) has 10mbps fiber and is part of the same backbone.īranches 3 & 4 are both 60meg cable modems This branch is the only branch that i set the phones up in personally, and also the only branch that when i set the individual phones up at the location i noticed a SIP server error on the phone display, but they completed set-up and rebooted. When the try and call the other 2 branches the phone rings, but if someone picks up its silent and visa versa. We have one of 4 branches that can only call us and one other. I can't locate where in ShoreTel Director to increase the number of Communicator contacts on individual phones/PC's.įrom the main branch we can call all 4 branches and they can call us with no issues. I'm hoping to get some advice/instruction from this forum that will resolve these.
#Shoretel blocking incoming number mods
If you have been the target of solicitation, message the mods with a screenshot of the conversation and we will take action accordingly.I'm a total VOIP newbie and we just purchased 50 IP420 phones, fax server, and ShoreTel server for our distribution center and outlying branches.The system is up and running with just two issues that i found so far.
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